Tim Kleinschmidt leads the service design practices for Cadence Innova with over fifteen years of experience designing and improving online and offline services within the public sector, with a focus on creating a better end-to-end experience.  

He is an intuitive customer-centric leader who combines systems thinking, design methodologies, best practices, process improvement techniques, and effective communication to bring people together to create better digital services and throughout his career focused on improving online and offline services in Defence, Energy, Health, IT, Justice, Maritime, Retail, Transportation, and Telecommunications. Tim is also an established thought leader regularly sharing his subject matter expertise with leading industry publications.