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  • Will you be filming or photographing the Summit?
    Please be advised that filming and/or photography will be taking place for the duration of the Solace Summit. Solace reserves the right to photograph and video any or all aspects of its events for training and/or promotional purposes, including event attendees, without the expressed written permission of persons who may be included in such photograph or video by virtue of their attendance. Solace may use any event photograph or video in full or in edited version in publications or other media materials produced, including but not limited to brochures, magazines, newspapers, websites and social media. If any event attendee does not wish for us to use their image or likeness, they should inform us by emailing, events@solace.org.uk and include the following information: Email subject: Use of personal image   Event title Event date Event location In signing up for this event I understand that it is my responsibility to email Solace and advise in writing if I do not wish my likeness or image collected at this event to be used as indicated.
  • Will there be Wi-Fi at the venue?
    Yes, Wi-Fi will be available. Network details will be displayed around the venue, but if in doubt, ask a member of Solace staff for the details.
  • How do I get from Manchester Piccadilly Station to The Point, Old Trafford Lancashire Cricket Grounds?
    For those travelling in my train, Manchester Piccadilly station is centre hub for Avanti West Coast, Northern, TransPennine Express, CrossCountry and Transport for Wales trains. Once in the station and through the barriers you need to follow the signs towards the Metrolink line which is located down the escalators, below the station. To get to Old Trafford Tram stop, you will need to purchase a ticket to cover zone 1 & 2 for travel, Ticket can be purchased via the machines on the platform, then get on the tram going to Altrincham. You will need to embark off the tram at Old Trafford Tram Stop. The estimated journey from Piccadilly platform to Old Trafford is approximately 17 Minutes, Trams run every 10 minutes all day with the first departing Piccadilly at 05:54 and the last departing Old Trafford at 23:54. Once at Old Trafford Stop, you need to cross over the tracks using the pedestrian crossing and follow the footpath up past the side of the Emirates Cricket Stadium for 5 minutes until you reach the entrance to the Hilton Garden Inn Hotel. Using their doors, please enter then immediately turn right and go out of the doors into the stadium car park. From here you will need to continue to walk around the side of the stadium where you will then see Solace branded signage directing you to The Point and to our registration area. For more information on using the Metrolink in Manchester please visit the Bee Network Online.
  • Are all Summit-related events taking place at The Point?
    In short, yes! We've arranged for the full programme of activities and events to take place in one location for maximum convenience. That means you don't have to worry about moving across multiple locations and can take the time to enjoy networking with colleagues from across the industry, meeting our business partners, exhibitors and sponsors, or even spending some time in the hotel gym. 😉
  • I can no longer attend; can I transfer my ticket to someone else?
    Tickets can be transferred to a nominated party subject to an administration fee of £25.00 + VAT but please be aware there may also be an additional charge if the you are a Solace member and your nominated party is not a current Solace member. Please get in touch with our Events team by emailing events@solace.org.uk.
  • Where can I view the full programme?
    We're working hard behind the scenes to publish a preview of the Summit programme. We've got some incredible speakers and sessions in store and are excited to share the details with you. The full programme will be available soon so please keep an eye on the website and X (@Solace_UK) for a programme launch announcement. In the meantime, why not check out our incredible speaker line-up?
  • Can you tell me more about the Summit Charity Dinner on Thursday?
    Absolutely. This year's Summit Charity Dinner is in aid of British Heart Foundation (find out more here: https://www.bhf.org.uk/) as chosen by Solace President and Chief Executive of Dorset Council, Matt Prosser. All delegate tickets include attendance at the Summit Charity Dinner. Dress code: Lounge suits.
  • Is seating allocated at the Summit Charity Dinner?
    A small number of seats will be allocated. If this applies to you, then rest assured we will be in touch. The majority of seats are up for grabs, so find some friends and pull up a chair.
  • Is The Point accessible?
    The Point at Old Trafford Lancashire Cricket Club strives to be accessible for all guests. There is accessibility parking on site, as well as lift access and toilets on every floor. To view more information on the point and Lancashire Cricket ground please visit their websites: https://emiratesoldtrafford.lancashirecricket.co.uk/venue-hire/ https://cricket.lancashirecricket.co.uk/tickets/accessibility/
  • I require some special assistance throughout the conference. Who can I speak to about this?
    Please get in touch with our Events team by emailing events@solace.org.uk or call us on 0207 233 0081. The team will be happy to discuss your requirements in a way that works best for you.
  • I'd like to reserve an accessible room. How do I go about this?
    Please get in touch with our accommodation partner, Kate, at Event-X via email. She will be able to help ensure you are allocated a suitable room. You can contact her by emailing: Kate@event-x.com.
  • I have food allergies/dietary requirements, who do I notify?
    Allergies and dietary requirements should have been advised at the point of booking. However we understand that sometimes circumstances change. Should you need to amend your dietary requirements, please do so at your earliest convenience by emailing events@solace.org.uk.
  • I'll be driving to the Summit. Is parking available at The Point?
    Parking is available at the point in the cricket grounds main carpark on a first come first served basis at a cost of £15 per 24hrs.
  • How can I book accommodation for the Solace Summit?
    Solace have secured a preferential rate at 2 Hotels for those joining us in for the annual Solace Summit event. The rates are: Hilton Garden Inn, Lancashire Cricket Club £130.00(+VAT) Per Night Rooms are available to book for the evenings of Wednesday 16 & 17 October 2024. The rooms that have preferential rates are based on single occupancy with bed and breakfast. Hotel Football, Sir Matt Busby Way (10 Minute Walk from Lancashire Cricket Club) £113.00 (+VAT) – Wednesday 16 October £89.00 (+VAT) – Thursday 17 October Allocation of rooms is based on Run of House availability; this may include single bedded, twin bedded and double-bedded rooms. If you would like to book a room, your booking will be processed by our accommodation partner, Event-X. Please send a Purchase Order to Kate@event-x.com to confirm your hotel booking. Event-X Limited Foxley House, 31 Foxley Lane Purley, Surrey CR8 3EH. Please note: Once booked, these rooms are non-refundable. (Name changes can be made at any time) Deadline for booking the Hilton Garden Inn & Hotel Football is Wednesday 4th September 2024.
  • If I'm attending the Solace Summit, do I have to stay at the Hilton Garden Inn, Emirates Old Trafford?
    Whilst we recommend staying at the Hilton Garden Inn for convenience, there are a number of alternative hotels that are within 10-15 minutes walking distance of the Point. They include: Hotel Football (Preferential rates secured) Premier Inn Manchester Old Trafford Old Trafford Stadium Hotel And a little further afield but accessible by car are: Travelodge Salford Quays Premier Inn Salford Media City Hotel
  • I'm interested in exhibiting at the Solace Summit. Who should I speak with?
    We're delighted you're interested in exhibiting at the 2024 Solace Summit. Please email Roberta at event.sponsorship@solace.org.uk for more information on our available packages.
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