Mark Gannon
Director of Client Solutions, Netcall
Mark Gannon, Director of Client Solutions, Netcall. Former CIO at Sheffield City Council, Mark now works with over 30 local authorities to support digital transformation. He will set the stage by outlining the macro-level challenges and opportunities of devolution and service transformation through a digital lens.
A senior leader from local government who will share insights from their council's digital transformation journey. They will cover the strategy, goals, and challenges faced during the transition, highlighting the importance of having a clear vision for digitisation and a solid delivery foundation. The session will also offer a practical perspective on achieving digital innovation and continuing service improvements amid significant governance changes.