Speaker/s
Mark Gannon, Director of Client Solutions, Netcall
Craig Barker, Senior Manager – Digital and Customer Experience, Cumberland Council
Kate Hurr, Assistant Director – Digital Innovation and ICT, Cumberland Council
With local government reform reshaping councils across England, leaders face an urgent challenge: how to deliver seamless, citizen-centric services while navigating the complexity of system consolidation, workforce transitions, and operational realignment. In this session, we bring together those who have been through it to share hard-won insights on what works - and what doesn’t - when transforming service delivery amidst structural change.
Join us for a discussion that blends strategic vision with real-world experience.
The speakers will explore the ‘why’ of reform - unlocking efficiencies, economies of scale, and aligning services to citizen needs - while tackling the practical hurdles: multiple IT systems, complex migrations and integrations and the impact on people and processes.
Expect candid reflections, actionable insights and a roadmap for delivering effective, digital-first services in the face of local government reform.
Takeaways
Get real-world, practical advice – This session focuses on actionable insights from those who have done it, rather than high-level theory.
Avoid common pitfalls – Learn from the challenges and successes of others to make informed decisions in your own digital transformation journey.
Stay ahead of change – Gain the knowledge and confidence to proactively shape your council’s approach, rather than reacting under pressure.
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