Devolution in Action: Digital Lessons for Local Government Reform

Devolution and local government reform are not abstract ideas – they’re happening now.

If you're leading transformation in your council, you already know the pressure: merging systems, reshaping teams, maintaining service quality, and trying to keep the citizen experience at the heart of it all.

This session offers something too often missing from these conversations – candour. You’ll hear from those who’ve actually done it. What worked. What didn’t. And what they wish they’d known earlier.

Mark Gannon, Netcall’s Director of Client Solutions (and formerly CIO at Sheffield and Nottingham City Councils), will open with a sharp look at what reform and digital transformation really mean on the ground – warts and all.

He’ll then be joined by a senior local government leader who’s been through the thick of change and lived to tell the tale. Between them, they’ll share a no-nonsense roadmap to help you cut through complexity, avoid common pitfalls, and deliver better outcomes faster.

You’ll walk away with ideas you can use next week – not next decade.