Senior Manager, Digital and Customer Experience, Cumberland Council
A local government digital leader and advocate for user centred service design and collaborative working. Cumbria Local Government Reorganisation workstream lead for Website, Customer Contact Centres and Digital Service delivery. Craig is now responsible for leading and supporting Cumberland Council to meet the digital expectations of all users by utilising processes, cultures, AI and all technology of the Internet era.
Thursday 16 October 2025
15:00–15:40
Navigating Local Government Reform: Lessons from the Digital Frontline of Devolution