Daniel MouawadChief Executive < Speakers < Previous Next > Daniel Mouawad Chief Executive Spelthorne Borough Council Daniel was appointed Chief Executive of Spelthorne Borough Council in 2017 and has been at the forefront of pioneering initiatives that the authority has delivered for its communities. In 2021, Spelthorne became the first local authority in the country to convert part of its active civic building into affordable housing for residents. Annually, the council's commercial property investment work has invested over £10 million pounds into key community support services. This autumn, the authority will be opening the world's largest… Show More

All Speakers Asim Ali VP of UK Sales, Granicus For almost 25 years, Asim has worked closely with Public Sector organisations, helping them use digital tools, technology, and consultancy to gain better outcomes for their customers, whilst creating significant internal efficiencies and cost-savings. Over the last decade, UK public sector bodies, have been under tremendous pressure to continue to provide services to their communities whilst having to make huge cuts to their budgets. Over 450 public sector agencies have turned to Granicus to help them to reach and engage with their audiences and provide improved ways of managing customer interactions. From outbound communication tools to public consultations, to online service provision, to CRM, to workflow automation and more, we have a platform that helps public sector organisations to transform how they deliver services and information for their communities. We also have the consultancy knowledge and expertise to help our customers to design and build human-centred services, campaigns and engagement strategies. We are driven by knowing that our solutions make a real difference, not only to our customers, but to the lives of the citizens that they serve. Thursday 16 October 2025 15:45-16:25 The Silent Stakeholder: Why Residents Deserve a Seat at the LGR Table Barton Suite, Royal Armouries Go to session

Trudy BirtwellDirector of Learning < Speakers < Previous Next > Trudy Birtwell Director of Learning Solace Trudy has been Director of Learning at Solace since 2011, leading their partnership work with MHCLG, LGA, INLOGOV, Collaborate and PPMA. Key areas of responsibility include: Solace Ignite programme, Total Leadership, Springboard and National Graduate and Apprenticeship programmes . A professional HR/OD practitioner with over 20 years' experience of working at board and executive level, she is a strong leader, able to inspire and motivate individuals and multidisciplinary teams. Trudy has a passion for getting the best out of… Show More

All Speakers Kevin Bolt MBA Managing Director, Step-Change Management Kevin has a background in business transformation which led him into the Social Housing sector in 2014 when he was appointed as the CEO of Bedford Housing Association, bpha. He led bpha for 9 years securing the highest G1, V1 regulatory gradings, adding c.5,000 new homes and establishing a culture of ‘the customer first’ through initiates such as the updating of high-rise homes, establishing in-house repairs and maintenance services and bring the ‘customer voice’ into everyday decisions. Through 2024, he led Octavia, one of London’s oldest Housing Associations, into a strategically vital merger with Abri. Thursday 16 October 2025 15:00–15:40 Life Safety First: Turning Risk into Assurance Hall B, Royal Armouries Go to session

< All sponsors Harmony Fire Stand 15 harmonyfire.com Harmony Fire is the market-leading fire safety engineering consultancy, enhanced with in-house construction and manufacturing capabilities. We’re here to support you from the initial discovery and planning stages right through to design, delivery, and ongoing maintenance. Our goal is to keep residents safe, protect property and ensure 100% compliance.

Dr Catherine HoweChief Executive < Speakers < Previous Next > Dr Catherine Howe Chief Executive Adur and Worthing Councils Dr Catherine Howe is Chief Executive of Adur and Worthing Councils. She is an expert in digital innovation, focusing on the area of digital democracy and systems practice and has a background which connects together technology, community and social change. Catherine has worked across a number of different sectors including education, not for profit and the technology industry. Catherine was CEO of a successful SME, Public-i Group Ltd, before moving to Capita to redevelop Capita’s digital transformation approach and then… Show More

< All sponsors Beam Stand 14 beam.org Beam is a social enterprise bringing AI to welfare services, trusted by over 100 government partners. Enabled by tech and AI, our expert caseworkers have supported thousands of underserved people into homes and jobs, while our software has slashed admin for thousands of social workers.

Lucy EasthopeProfessor in Practice of Risk and Hazard, Co-Founder < Speakers < Previous Next > Lucy Easthope Professor in Practice of Risk and Hazard, Co-Founder University of Durham, After Disaster Network Lucy Easthope is the UK’s leading authority on recovering from disaster. She has been an advisor on nearly every major disaster of the past two decades, including the 2004 Boxing Day tsunami, 9/11, the 7/7 bombings, the Salisbury Poisonings, Grenfell, and the war in Ukraine. She also advised the Prime Minister’s Office on the Covid-19 pandemic. She challenges others to think differently about what comes next after tragic events, and how to plan for future ones. Lucy grew up in… Show More

Matthew CroucherEV Services Director < Speakers < Previous Next > Matthew Croucher EV Services Director Believ Matt Croucher is EV Services Director at Believ, a fast-growing UK charge point operator part owned by Liberty Global (the owners of Virgin Media/O2) and the Treasury, and on a mission to ensure everyone has access to convenient EV charge points and can make the switch away from internal combustion engine vehicles, including those without access to off-street parking. Prior to joining Believ (formerly Liberty Charge) Matt was the Zero Emission Mobility lead at WSP, one the world's leading planning… Show More

All Speakers Mark Gannon Director of Client Solutions, Netcall Mark Gannon, Director of Client Solutions, Netcall. Former CIO at Sheffield City Council, Mark now works with over 30 local authorities to support digital transformation. He will set the stage by outlining the macro-level challenges and opportunities of devolution and service transformation through a digital lens. A senior leader from local government who will share insights from their council's digital transformation journey. They will cover the strategy, goals, and challenges faced during the transition, highlighting the importance of having a clear vision for digitisation and a solid delivery foundation. The session will also offer a practical perspective on achieving digital innovation and continuing service improvements amid significant governance changes. Thursday 16 October 2025 15:00–15:40 Navigating Local Government Reform: Lessons from the Digital Frontline of Devolution Pearl Suite, Royal Armouries Go to session

Vicky WillettDirector for Policy and Transformation < Speakers < Previous Next > Vicky Willett Director for Policy and Transformation St Helens Borough Council Vicky is Director for Policy and Transformation at St Helens Council with responsibility for ICT and Digital, organisational transformation, people management and performance improvement. Vicky is a people-focused leader, passionate about leveraging data and technology to achieve better outcomes for people and places.

< All sponsors Engage Process Stand 5 www.engageprocess.com Engage Process empowers leaders to bridge cost savings with better service delivery. Our platform delivers strategic insight through collaborative process improvement, allowing teams to visualise, analyse, and optimise services. Trusted across government, we support informed decision-making, helping organisations deliver high-impact changes and continuous improvement for their communities.