Breakout: Leading With Control: AI, LGR, and the Path to High-Quality Services in Times of Change

Local government reorganisation and AI adoption are reshaping how services get delivered. This session is about staying in control during times of rapid transformation, from applying AI in ways that protect and improve service quality, and building the process management and data-driven decision-making that support leaders during high-stakes change. We will cover how culture shapes whether transformation holds, and how to bring teams along the journey.