Salesforce

Salesforce is the world’s #1 CRM, helping councils connect with citizens in the digital age. With Customer 360 for Public Sector, local authorities can manage relationships, cases, collaboration, analytics, engagement, and application development—all in one secure, flexible platform.

Councils gain a 360° view of citizens, services, employees, and businesses, while citizens benefit from a single place to manage all interactions with the council. The result: better services, improved customer care, reduced call volumes and complaints, and lower costs.

Salesforce is low-code, scalable, and easy to deploy—enabling councils to modernise quickly, operate efficiently, and deliver real transformation for their communities.